For our client in Madrid we are looking for a Service IT Support (m/w/d).

Responsibilities:

• Provide 2nd level IT support and resolve escalated service desk tickets
• Assist with enrollment and configuration of macOS and Windows devices
• Serve as the primary onsite IT support contact for the Madrid office
• Create and maintain Knowledge Base articles and operational documentation
• Support employee onboarding and offboarding IT processes
• Prioritize incoming tickets based on urgency and business impact
• Maintain and troubleshoot conference room and collaboration systems
• Manage local IT inventory, including hardware organization and delivery

Requirements:

• several years of professional experience in an IT Service Desk or similar support role
• Familiarity with device management tools such as Jamf and Intune
• Practical experience troubleshooting IT hardware and end-user devices
• Hands-on exposure to diagnosing and resolving conferencing hardware issues
• Solid understanding of Entra ID and the Microsoft 365 ecosystem
• Experience working with ticketing and documentation platforms; knowledge of Jira, Jira Service Desk, and Confluence is an advantage
• Strong verbal and written communication skills in a professional environment
• Demonstrated analytical thinking and structured problem-solving abilities
• Effective organizational and time-management capabilities
• Proven ability to produce clear and accurate technical documentation
• Fluent business English
• Spanish skills is a huge plus

Are you currently interested and available?

Then please feel free to contact us anytime.