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Customer Experience Senior Manager (m/f/d) (DE)
[5847]
Our Client is a worldwide leading pharmaceutical company originated in Japan with a more than 100 years lasting and prosperous R&D-tradition with therapeutical focus on business units Cardiovascular, Diabetes, Immunology and Oncology. The growing team around an experienced and settled line manager is thriving to bring senseful solutions for patients and HCPs to the market and, therefore, improve the accessability of needed medication as well as improve the patient pathway. We are searching as soon as possible for a Senior Manager (m/f/d) Customer Experience Europe Your tasks ·Drive the implementation of the strategic framework for our newly launched product focusing on an integrated approach of Customer Experience, considering end to end journey ·Engages cross functionally for delivering a comprehensive Customer Experience strategy for all products including Medical affairs, Market access, Marketing & sales and Digital Excellence ·Drives implementation of Single Minded Proposition for our product and is responsible for Customer Experience planning for the brand in alignment with the portfolio, focusing on patients ·Challenges the plans (EU and affiliates) for the brand focusing on creating one E2E customer journey ·Drives implementation of activities and content according to customer needs, delivers on EU campaigns together with affiliates ·Acts as product owner for digital solutions, and drives implementation from the need identification to the roll-out of the solutions ·Contributes to LCM and competitive approaches Your qualifications ·MBA/ marketing degree ·Up to 5-8 years’ experience ·Commercial experience and acumen - Experience in building impactful customer interaction preferably in a country organisation ·Hands-on proactive approach and accountability ·Good communication and strong social skills ·Experience to work in and lead cross-functional and cross-cultural teams ·Ability to work in English - fluent written and spoken, additional language is a plus If you feel attracted by this job feel free to get in touch with Tilman Grumbd at Optares Medical via tilman.grumbd@optares.de or by phone under +49 441 21879-34
Our Client is a worldwide leading pharmaceutical company originated in Japan with a more than 100 years lasting and prosperous R&D-tradition with therapeutical focus on business units Cardiovascular, Diabetes, Immunology and Oncology.
The growing team around an experienced and settled line manager is thriving to bring senseful solutions for patients and HCPs to the market and, therefore, improve the accessability of needed medication as well as improve the patient pathway.
We are searching as soon as possible for a
- Drive the implementation of the strategic framework for our newly launched product focusing on an integrated approach of Customer Experience, considering end to end journey
- Engages cross functionally for delivering a comprehensive Customer Experience strategy for all products including Medical affairs, Market access, Marketing & sales and Digital Excellence
- Drives implementation of Single Minded Proposition for our product and is responsible for Customer Experience planning for the brand in alignment with the portfolio, focusing on patients
- Challenges the plans (EU and affiliates) for the brand focusing on creating one E2E customer journey
- Drives implementation of activities and content according to customer needs, delivers on EU campaigns together with affiliates
- Acts as product owner for digital solutions, and drives implementation from the need identification to the roll-out of the solutions
- Contributes to LCM and competitive approaches
Your qualifications
- MBA/ marketing degree
- Up to 5-8 years’ experience
- Commercial experience and acumen - Experience in building impactful customer interaction preferably in a country organisation
- Hands-on proactive approach and accountability
- Good communication and strong social skills
- Experience to work in and lead cross-functional and cross-cultural teams
- Ability to work in English - fluent written and spoken, additional language is a plus
If you feel attracted by this job feel free to get in touch with Tilman Grumbd at Optares Medical via tilman.grumbd@optares.de or by phone under +49 441 21879-34
Tilman Grumbd