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Customer Service Specialist (m/f/d) (DE)
[6089]
Our client is one of the most renowned and for years most successful pharmaceutical biotech companies in the world and has already made a great name for itself umpteen times through medical innovations. Customer Service Specialist (m/f/d) in temporary employment for 18 months Your tasks ·Handles general customer service inquiries and routes questions to appropriate resources within the company ·Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting the company's trade partners ·Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems ·Processes orders from wholesalers or direct accounts in a timely and accurate manner ·Works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly ·Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines ·Supports preparation of ad hoc reporting ·Financial-related tasks are delivered on time ·Provides operational support to the department in case of product recalls including documentation ·Supports management of local (external) warehouses (3PL) Your qualifications ·Administrative skills ·Good organizational, verbal and written communication skills are required ·Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures would be beneficial ·Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines ·Must be able to handle tasks using well-defined procedures with minimal guidance from manager ·Must be able to develop solutions to routine and non-routine problems ·Proficiency in Microsoft Excel, PowerPoint and Word is required ·Knowledge of German distribution channel structure would be beneficial ·Provable Oracle EBS experience and SAP Experience would be beneficial ·Fluent in German (verbal and written), good English skills You will be offered ·30 days vacation. ·Capital-forming benefits. ·Overtime regulations. ·Christmas and vacation bonus. ·A contact person who is always available. ·Work-life balance. ·Working in a modern working environment. ·A fast and professional training as well as. ·Personal support from the beginning of the application process. If you feel attracted by this job feel free to get in touch with Bettina Cöppicus at Optares via bettina.coeppicus@optares.de or by phone under +49 441 21879-18
- Handles general customer service inquiries and routes questions to appropriate resources within the company
- Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting the company's trade partners
- Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems
- Processes orders from wholesalers or direct accounts in a timely and accurate manner
- Works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly
- Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines
- Supports preparation of ad hoc reporting
- Financial-related tasks are delivered on time
- Provides operational support to the department in case of product recalls including documentation
- Supports management of local (external) warehouses (3PL)
Your qualifications
- Administrative skills
- Good organizational, verbal and written communication skills are required
- Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures would be beneficial
- Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines
- Must be able to handle tasks using well-defined procedures with minimal guidance from manager
- Must be able to develop solutions to routine and non-routine problems
- Proficiency in Microsoft Excel, PowerPoint and Word is required
- Knowledge of German distribution channel structure would be beneficial
- Provable Oracle EBS experience and SAP Experience would be beneficial
- Fluent in German (verbal and written), good English skills
You will be offered
- 30 days vacation.
- Capital-forming benefits.
- Overtime regulations.
- Christmas and vacation bonus.
- A contact person who is always available.
- Work-life balance.
- Working in a modern working environment.
- A fast and professional training as well as.
- Personal support from the beginning of the application process.
If you feel attracted by this job feel free to get in touch with Bettina Cöppicus at Optares via bettina.coeppicus@optares.de or by phone under +49 441 21879-18
Bettina Cöppicus