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ServiceNow, ITIL

For our client we are searching for a “ServiceNow Senior Solution Consultant (w/m/d)”. Responsibilities: • Serve as the functional subject matter expert of ServiceNow platform and product functionality • Work with subject matter experts to identify areas of improvement, recommend solutions and engage in solution implementation • Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards and role accountabilities • Lead scoping workshops with clients • Lead solution implementation projects • Responsible for design of the end-to-end solution during implementation • Conduct design reviews and implementation quality assurance • Demonstrate solutions to our clients • Participate in RFPs/RFQs and provide technology solution content • Audit existing client implementations and recommend enhancements • Provide leadership and work guidance to less experienced personnel Qualifications: • Experience in working as a technical consultant or business analyst in the delivery or implementation of ServiceNow; • experience in implementing and aligning business processes to the ITIL best practices; • ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS) • Fluent in English and German • Experience in agile software development • Ability to drive the requirements gathering process with both technical and business partners • experience with designing ServiceNow Workflows (in areas like IT, Employee, Customer, Create/former App Engine) • experience with ServiceNow integrations • Basic understanding of SQL, JavaScript, XML and web based technologies • UX/UI experience – user interface technology, design • Knowledge of industry trends and technology to drive organizational change • Knowledge of the complete ServiceNow Platform and Workflow solution start: Asap duration: 11 months workload: FT, 100% location: 100% remote