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Senior Project Manager (m/w/d) SaaS Integration (DE)

STI Consulting GmbH [2087]
Projektmanagement, SaaS, IT-Landscape, Salesforce

Aufgaben: Scope of Project Integration of to be selected SaaS application into network to enable users to login via SSO; Application set up in Technology. Quality improvement in the service through context-based information for the agent Cost reduction by reducing existing KM systems to a single source of truth for service information.  Phase 1  ·Technology setup including  ·Operational Agreement & Onboarding of SaaS solution (SaaS) (Inbetriebnahme)  ·Definition of SLAs, Security signoff, Data Security signoff, Architecture signoff  ·Adoption of Technology processes (user management, incident management, monitoring)  Phase 2 ·Integration in future IT stack: Integration in Salesforce, Web/Apps, Chat (4th platform)  ·Service Description  ·Effective project management and coordination of deliverables  ·Delivery of project management artefacts (project governance, work breakdown structure, project plan, project reports, dependency plan, risk & issue register, decision papers, management briefing documents)  ·Preparation and execution of steering board meetings  ·Effectice management of escalations  ·Activity tracking, reviews, guidance to the project team  ·Scope management  ·Change management during the project period  ·Prepartion and execution of requirements gathering, technical implementation and customer migrations Must-Have-Skills: ·The consultant must have skills and experience in the following areas  ·Good knowledge in modern IT architecture (cloud infrastructure, mico-service orented architecture, etc.)  ·Good knowledge in IT systems for managing external partners of telecommunication providers  ·Knowledge in Salesforce products and architecture  ·Knowledge of business processes regarding partner management  ·Good written and spoken German and English Start: asap Dauer: 31.12.2022 Einsatzort: remote Branche: Telekommunikation Auslastung:

Aufgaben:

Scope of Project Integration of to be selected SaaS application into network to enable users to login via SSO; Application set up in Technology. Quality improvement in the service through context-based information for the agent Cost reduction by reducing existing KM systems to a single source of truth for service information. 

Phase 1 

  • Technology setup including 
  • Operational Agreement & Onboarding of SaaS solution (SaaS) (Inbetriebnahme) 
  • Definition of SLAs, Security signoff, Data Security signoff, Architecture signoff 
  • Adoption of Technology processes (user management, incident management, monitoring) 

Phase 2

  • Integration in future IT stack: Integration in Salesforce, Web/Apps, Chat (4th platform) 
  • Service Description 
  • Effective project management and coordination of deliverables 
  • Delivery of project management artefacts (project governance, work breakdown structure, project plan, project reports, dependency plan, risk & issue register, decision papers, management briefing documents) 
  • Preparation and execution of steering board meetings 
  • Effectice management of escalations 
  • Activity tracking, reviews, guidance to the project team 
  • Scope management 
  • Change management during the project period 
  • Prepartion and execution of requirements gathering, technical implementation and customer migrations

Must-Have-Skills:

  • The consultant must have skills and experience in the following areas 
  • Good knowledge in modern IT architecture (cloud infrastructure, mico-service orented architecture, etc.) 
  • Good knowledge in IT systems for managing external partners of telecommunication providers 
  • Knowledge in Salesforce products and architecture 
  • Knowledge of business processes regarding partner management 
  • Good written and spoken German and English

Start: asap
Dauer: 31.12.2022
Einsatzort: remote
Branche: Telekommunikation
Auslastung: 

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Projektmanagement
Direct contact

Marcel Kitze

Sr. Customer Relationship and Recruitment Manager
mail marcel.kitze@sti-consulting.com
phone +49 89 4520 542 23


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