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We are looking for a VMware Administrator L3 Primary Skills (Technical Skill) Hypervisor: VMware vSphere 6.7 and later. VM and ESX host management: vCenter 6.7 and later. VM and ESX Reporting: RVTools, VMware Aria Operations. ESX Automation: VMware Aria Automation Orchestrator (vRO / vRA), PowerShell. Scripts plus Bitbucket and Git. Secure remote access: iLO, iDrac. Log Management & Analysis: VMware Aria Operations for Log. Technical Qualifications VMware Certified Technical Associate (VCTA) VMware Certified Professional (VCP) VMware Certified Advanced Professional (VCAP) VMware Certified Advanced Professional (VCDX) Secondary Skills (optional) Platform Skills (Windows Server Administration) Experience Level 8+ Years Role & Responsibilities ·Install/de-install, configure and maintain the hypervisor host. ·Consideration of the manufacturer's Hardware Compatibility List (HCL). ·Provide remote access and management of permissions. ·Creating or developing standardized workflows. ·Implementation of Self Services (laaS deployment). ·Virtual machine deployment. ·Manage the storage of the virtual environment in close collaboration with Storage Team. ·Make changes to the infrastructure component. ·Perform and support audits, and patching. ·Creation and maintenance of the configuration-items in the CMDB. ·Create and maintain disaster recovery and business continuity plans. ·Implementation of Continuous Improvement Plan.Documentation (architecture, processes, procedures, tickets). Technical Skills Required ·Hypervisor: VMware vSphere 6.7 and later. ·VM and ESX host management: vCenter 6.7 and later. ·VM and ESX Reporting: RVTools, VMware Aria Operations. ·ESX Automation: VMware Aria Automation Orchestrator. (vRO / vRA), PowerShell. ·Scripts plus Bitbucket and Git. ·Secure remote access : iLO, iDrac. ·Log Management & Analysis: VMware Aria Operations for Log. Specific Domain/Technical/Functional skills ·Top Support Activities ·Development and presentation of OS and Hypervisor hardening measures. ·Incident handling & troubleshooting and root cause analysis. ·Service and Change Requests Handling. ·Infrastructure deployment, configuration, optimization & Right sizing. ·On-going Capacity and Performance analysis and optimization. ·Continuous Improvement & Cost Optimization. ·User Account Management. ·Development and monitoring Compliance with hardening measures. ·Creation & Configuration Infrastructure Templates. ·Workflow development and Identification of integral Priorities for the Deploy laaS. ·Support/Deployment data for audits, penetration ration testing and hyper-visor health checks Capacity planning Reports. ·Installation, configuration, and maintenance of the hypervisor host. ·Patching / Update / upgrade and maintenance of the hypervisor. ·Provision, maintenance, and management of Servers. ·Manage storage in the virtual environment. ·Operational Support and Infrastructure Management ·Participating in vendor training programs ·Staying up to date with the latest technologies, trends, and best practices. ·Developing joint solutions that address specific customer needs. ·Good knowledge of ITIL processes. ·Good on Documentation and Presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a VMware Administrator L2 Primary Skills (Technical Skill) Hypervisor: VMware vSphere 6.7 and later VM and ESX host management: vCenter 6.7 and later VM and ESX Reporting: RVTools, VMware Aria Operations ESX Automation: VMware Aria Automation Orchestrator (vRO / vRA), PowerShell Scripts plus Bitbucket and Git Secure remote access: iLO, iDrac Log Management & Analysis: VMware Aria Operations for Log Technical Qualifications VMware Certified Technical Associate (VCTA) VMware Certified Professional (VCP) Secondary Skills (optional) Platform Skills (Windows Server Administration) Experience Level 5+ Years Role & Responsibilities ·Install/de-install, configure and maintain the hypervisor host. ·Consideration of the manufacturer's Hardware Compatibility List (HCL). ·Provide remote access and management of permissions. ·Creating or developing standardized workflows. ·Implementation of Self Services (laaS deployment). ·Manage the storage of the virtual environment in close collaboration with the Storage Team. ·Perform backup procedures. ·Make changes to the infrastructure component. ·Perform and support audits and patching. ·Creation and maintenance of the configuration-items in the CMDB. ·Create and maintain disaster recovery and business continuity plans. ·Implementation of Continuous Improvement plan. ·Implementation of measures to update the infrastructure components and the Lifecycle Management Tools ·Documentation (architecture, processes, procedures, tickets). Technical Skills Required • Hypervisor:  ·VMware vSphere 6.7 and later ·VM and ESX host management: vCenter 6.7 and later ·VM and ESX Reporting: RVTools, VMware Aria Operations ·ESX Automation: VMware Aria Automation Orchestrator (vRO / vRA), PowerShell ·Scripts plus Bitbucket and Git ·Secure remote access : iLO, iDrac ·Log Management & Analysis: VMware Aria Operations for Log Specific Domain/Technical/Functional skills Top Support Activities ·Installation, configuration, and maintenance of the hypervisor host. ·Patching / Update / upgrade and maintenance of the hypervisor. ·Provision, maintenance, and management of Servers. ·Manage storage in the virtual environment. ·Operational Support and Infrastructure Management. ·Development and presentation of OS and Hypervisor hardening measures. ·Incident handling & troubleshooting and root cause analysis. ·Service and Change Requests Handling. ·Infrastructure deployment, configuration, optimization, and Right sizing. ·On-going Capacity and Performance analysis and optimization. ·Continuous Improvement & Cost Optimization. ·User Account Management. ·Migration VM & Platforms (Cloud/On-Prem). ·Deployment, maintenance, and Management of VMs in the Hypervisor. ·Staying up to date with the latest technologies, trends, and best practices. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a VMware Administrator L1 Primary Skills (Technical Skill) Hypervisor: VMware ESXi 6.7 and later VMware management: vCenter 6.7 and later VMware Reporting: RVTools, VMware Aria Operations Technical Qualifications VMware Certified Technical Associate (VCTA) Secondary Skills (optional) Platform Skills (Windows Server Administration) Experience Level 3+ Years Role & Responsibilities ·Ensure 24/7 operation/ technical support for VMware Infrastructure components. ·Monitoring, operation, optimization of VMware infra- Structure Services. ·Monitoring, adaptation, system performance issue. ·Monitoring, interference suppression of alerts. ·Proactive, scheduled over- Infrastructure Monitoring/Systems incl. performance and capacity monitoring. Technical Skills Required ·Hypervisor: VMware vSphere 6.7 and later ·VM and ESX host management: vCenter 6.7 and later ·VM and ESX Reporting: RVTools, VMware Aria Operations Specific Domain/Technical/Functional skills ·Top Support Activities ·Create a virtual machine. ·Power on a virtual machine. ·Deploy a virtual machine from a template. ·Take a virtual machine snapshot. ·Move a virtual machine into a resource pool. ·Install a guest operating system on a virtual machine. ·Migrate a virtual machine with vMotion. ·Cold migrate (relocate) a virtual machine. ·Migrate a virtual machine with Storage vMotion. ·Generate or fetch reports as instructed. ·Execution of RVTools reports. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Storage Administrator L3 Primary Skills (Technical Skill) Huawei, IBM Virtualized Storage, NetApp, and Brocade SAN Switch Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Experience Level 8+ Years Certification NetApp Certified Data Administrator (NCDA) IBM Virtualized Storage V2 Certification OR IBM Enterprise Storage Technical Support V5 Certification Huawei - HCNA-Storage-BSSN and Huawei - HCIE-Storage Technical skills ·NetApp OnCommand Active IQ Unified Manager, NetApp Cloud Insights. ·IBM Storage Insights, IBM Spectrum Control. ·Huawei System Reporter, Huawei eService, SmartKit. ·Brocade SANNav, Brocade Support Link (BSL). ·Automation with RedHat Ansible. Roles and Responsibilities ·Operational Support and Infrastructure Management. ·Incident handling and troubleshooting. ·Service Requests and Change Requests handling. ·Infrastructure optimization and Right sizing. ·Infrastructure Deployment and Configuration. ·Capacity and Performance analysis and optimization. ·Patching and Upgrade. ·Continuous Improvement and Cost Optimization. ·Root Cause Analysis. ·User Account Management. ·Update storage infrastructure design and architecture documents. ·Physical installation of Storage devices, software installation, and installation of management tools. ·Vendor hardware compatibility list (HCL) review, notification, and compliance. ·Manage lifecycle of storage hardware and software. ·Patch management and hardening of storage software and management tools. ·Planning and scheduling of upgrades and patches. ·Planning and execution of release activities for storage environments. ·Perform interoperability testing and ensure compliance with vendor best practices. ·Perform monthly inventory testing and reporting for storage systems. ·Support, plan, coordinate and manage maintenance activities for storage infrastructure. ·Plan, support, and coordinate installation and decommissioning of physical hardware. ·Good knowledge of ITIL. Certification preferred. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Storage Administrator L2 Primary Skills (Technical Skill) Huawei, IBM Virtualized Storage, NetApp, and Brocade SAN Switch Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Experience Level 5+ Years Certification IBM Virtualized Storage V2 Certification OR NetApp Certified Implementation Engineer—SAN Specialist OR Huawei - HCIE-Storage Technical/ skills ·NetApp OnCommand Active IQ Unified Manager ·IBM Storage Insights, IBM Spectrum Control ·Huawei System Reporter, Huawei eService, SmartKit ·Brocade SANNav, Brocade Support Link (BSL) Roles and Responsibilities ·Operational Support and Infrastructure Management. ·Incident handling and troubleshooting. ·Service Requests and Change Requests Handling. ·Infrastructure Deployment and Configuration. ·Capacity and Performance analysis and reporting. ·User Account Management. ·Assist with physical installation, software installation, and installation of management tools. ·Vendor hardware compatibility list (HCL) review, notification, and compliance. ·Assist in managing the lifecycle of storage hardware and software. ·Assist in Patch management and hardening of storage software and management tools. ·Perform monthly inventory and reporting of storage systems. ·Plan, support, and coordinate installation and decommissioning of physical hardware. ·ITIL Certification preferred. ·Good on documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Storage Administrator L1 Primary Skills (Technical Skill) Huawei, IBM Virtualized Storage, NetApp, and Brocade SAN Switch Technical Certification NetApp Certified Data Administrator (NCDA) OR Huawei - HCNA-Storage-BSSN Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Experience Level 3+ Years Roles and Responsibilities ·Manage level 1 Storage administration and provide Production support. ·Management of Storage infrastructure e.g., managing RAID groups, aggregates, LUNs, and Volumes. ·Monitor and handle incidents and service requests for storage infrastructure. ·User account management ·Management of virtual storage systems ·Storage capacity and Performance monitoring and reporting. ·Proactive health checks and reporting. ·Ensure adherence to Storage SLAs and KPIs. Domain Skills Required ·Knowledge in Storage technologies. ·Knowledge of NetApp, Huawei, and Brocade SAN switches. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Linux Administrator L3 Primary Skills (Technical Skill) RedHat Linux 7, 8, 9 and Suse 12.x Secondary Skills (optional) AIX Technical Qualification Red Hat Certified Engineer (RHCE) Red Hat Certified System Administrator (RHCSA) Experience Level 8+ Years Role & Responsibilities ·Lead a team of Linux Administrators and provide Production Support. ·Handle escalated and critical incidents. ·Plan and schedule Changes coordinating with different stakeholders. ·Work on Service Requests. ·Perform RCA for Major Incidents. ·Follow defined quality and security compliance. ·Perform Trend analysis, identify top call drivers and work with respective Teams to minimize incident count. ·Hardware troubleshooting and Vendor coordination ·Work on the service improvement programs. ·Work with project Teams for activities such as new server build, OS upgrades, migrations etc. ·Automation of tasks using Shell scripting. Technical Skills ·Good experience in RedHat Linux 7,8.9 & Suse 12.x. ·Good experience in Linux and UNIX (AIX) product engineering. ·Experience in Architecting and Solution of complex Linux infrastructure design including Data Centre. ·Proficient in Linux and AIX design and Implementation. ·Experience in LVM, User Management and troubleshooting. ·Setup, document, maintain configuration and system parameters. ·Patch management of Linux infrastructure (Manual and BigFix tool). ·Good understanding of various Clusters Solutions such as Veritas Cluster, PowerHA, REDHAT Cluster, PCS cluster etc. ·Satellite Server Installation, Configuration and Administration. ·Firmware installation and upgradation. ·Certificate installation and upgradation. ·DR planning and coordination. ·Impact Analysis and Root cause analysis for critical incidents. ·Trend Analysis and Capacity planning for Linux infrastructure. ·Good understanding of ITIL. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Linux Administrator L2 Primary Skills (Technical Skill) RedHat Linux 7, 8, 9 and Suse 12.x Secondary Skills (optional) AIX Technical Qualification Red Hat Certified Engineer (RHCE) Experience Level 5+ Years Role & Responsibilities ·Support Production environment. ·Handle Incidents and Service requests. ·Plan and schedule Changes coordinating with different stakeholders. ·Work on Service Requests based on SOPs. ·Follow defined quality and security compliance. ·Perform Trend analysis, identify top call drivers and work with respective Teams to minimize incident count. ·Patch management. ·Vendor coordination. ·Automation of tasks using Shell scripting. Technical Skills ·Hands-on experience in RedHat Linux 7, 8, 9 & Suse 12.x. ·Experience in Linux and AIX product engineering. ·Experience in LVM and User Management. ·Update, maintenance, and Installation of Linux servers. ·Experience in patch management of Linux infrastructure (Manual and BigFix tool). ·Good knowledge of Clusters Solutions such as PowerHA, RedHat Cluster, PCS cluster etc. ·Satellite Server Configuration and Administration. ·Work on DR activities. ·Knowledge of Patch management for AIX infrastructure. ·Trend Analysis and Capacity planning for the OS Parameters issues like CPU, Memory & Disk space. ·Good understanding of ITIL practices. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Linux Administrator L1 Primary Skills (Technical Skill) RedHat Linux 7, 8, 9 and Suse 12.x Secondary Skills (optional) AIX Technical Certification Red Hat Certified Engineer (RHCE) Experience Level 3+ Years Role & Responsibilities ·Support Production environment. ·Handle Incidents and Service requests. ·Perform SOP based activities and troubleshooting. ·Follow defined quality and security compliance. ·Perform Trend analysis, identify top call drivers and work with respective Teams to minimize incident count. ·Vendor coordination Technical skills ·Hands-on experience on RedHat Linux 7, 8, 9 and Suse 12.x. ·Knowledge of Linux product engineering. ·Knowledge of LVM, User Management. ·Management of Linux servers. ·Patch management of Linux infrastructure (Manual and BigFix tool). ·Troubleshooting of OS performance issues CPU, Memory, and Disk space. ·Good understanding of ITIL practices. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a L3 - SME Role for Application Packaging Roles and Responsibilities: ·4-8 years’ experience in Re-Packaging vendor applications (Physical Packaging, App-V, Migrations, SCCM Collection creations) ·MSI Knowledge should be excellent. ·Should be well versed with end to end Application packaging process ·Experience in Process Automation ·Hands on experience on tools like Install Shield, Wise Packaging Studio, MSIX and Advanced Installer. ·Ability to analyse and solve technical problems ·Knowledge of Bug Tracking tools, Package Versioning and Package Life Cycle Managing Tools ·Excellent troubleshooting skills ·Should be a Quick Learner and Good Team Player ·Provide technical consultancy and solution support to team in related area of technology ·Trouble shoot and resolve complex packaging issues ·Hands-on experience on Re-Packaging of applications and software distribution ·Develop best practices/ process documents in collaboration with the team ·Cross functional skills in EUC Engineering space. ·Strong domain knowledge of End User Workplace management ·Good team player ·Excellent written and oral communication skills ·Pro- active approach, strong team player ·Strong problem-solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects Transition requirements: ·Understanding the concepts of SOW, SLA, RLS, RACI, RBAC and SMTD contents. ·Understand & prepare queries on solution, scope, SLA and RLS etc. after completely understanding SOW document. Raise queries during Boot Camp and other forums during pre-planning and planning and ensure clarity to avoid any risk to transition and delivery ·MAP SoW and RACI (tower specific) between Wipro & Customer ·Identification and mapping of KA tools against each technology. Communicate inputs / efforts / pre-requisites required from customer to capture information using KAP tool ·No overrun of timelines (except due to dependencies & delays from customer / incumbent it must be signed off) ·Review with Transition Lead on deliverable listed in CIS Transition portal ·Work with Lead and perform 100% remote KAP excepting customer compliance which will restrict remote KAP ·Proficient level in updating SMTD documents. Technical Skills Required: ·Proficient in Win 7 & Win 10 operating systems and good knowledge of file systems and registries ·Proficient in toolsets such as Wise package Studio, Install Shield, SCCM, Altiris etc. ·PowerShell scripting knowledge is required ·Good in technical trouble shooting and problem solving ·Proficient in Application Compatibility Tool Kit ·Experience in VB scripting ·Remediating compatibility issues in win 7/ win 10 ·Proficient in ITIL framework ·Experience in re-packaging complex applications ·Must have Knowledge on application Re-Packaging, Application Compatibility testing and Software Distribution ·Should able to handle all technical customer escalations Language & Mandate Requirements ·German (mother tongue or min. B2 Level) ·English (mother tongue or min. B1 Level) ·SCCM Certification 70-703 ·MD-102: Endpoint Administrator ·ITIL Foundation/Practitioner ·Operating System : Windows Server 2016, 2019, Windows Server 2012 (if still in use) ·Patch Management : Microsoft Endpoint Configuration Manager, HCL BigFix ·Scripting: PowerShell, VBScript ·Secure remote access : CyberArk Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a L2 Senior Admin Role for Application Packaging Roles and Responsibilities: ·3-5 years’ experience in Re-Packaging vendor applications (Physical Packaging, App-V, Migrations, SCCM Collection creations) ·MSI Knowledge should be excellent. ·Should be well versed with end to end Application packaging process ·Experience in Process Automation ·Hands on experience on tools like Install Shield, Wise Packaging Studio, MSIX and Advanced Installer. ·Ability to analyse and solve basic to intermediate level technical problems ·Knowledge of Bug Tracking tools, Package Versioning and Package Life Cycle Managing Tools ·Basic/Advanced troubleshooting skills ·Should be a Quick Learner and Good Team Player ·Trouble shoot and resolve packaging issues ·Hands-on experience on Re-Packaging of applications and software distribution ·Cross functional skills in EUC Engineering space. ·Strong domain knowledge of End User Workplace management ·Good team player ·- Excellent written and oral communication skills ·- Pro- active approach, strong team player ·- Strong problem-solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects Transition requirements: ·Understanding the concepts of SOW, SLA, RLS, RACI, RBAC and SMTD contents. ·Understand & prepare queries on solution, scope, SLA and RLS etc. after completely understanding SOW document. Raise queries during Boot Camp and other forums during pre-planning and planning and ensure clarity to avoid any risk to transition and delivery ·MAP SoW and RACI (tower specific) between Wipro & Customer ·Identification and mapping of KA tools against each technology. Communicate inputs / efforts / pre-requisites required from customer to capture information using KAP tool Technical Skills Required: ·Proficient in Win 7 & Win 10 operating systems and good knowledge of file systems and registries. ·Proficient in toolsets such as Wise package Studio, Install Shield, SCCM, Altiris etc. ·Remediating compatibility issues in win 7/ win 10 ·Proficient in ITIL framework ·Experience in re-packaging complex applications ·Must have Knowledge on application Re-Packaging, Application Compatibility testing and Software Distribution Language & Mandate Requirements ·German (mother tongue or min. B2 Level) ·English (mother tongue or min. B1 Level) ·SCCM Certification 70-703 ·MD-102: Endpoint Administrator ·ITIL Foundation/Practitioner ·Operating System : Windows Server 2016, 2019, Windows Server 2012 (if still in use) ·Patch Management : Microsoft Endpoint Configuration Manager, HCL BigFix ·Scripting: PowerShell, VBScript ·Secure remote access : CyberArk Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Lead Administrator  Band : B2 ·6+ Years if experience in Leading a SCCM team ·Good Customer connect and experience directly working with Customer ·Understanding of SCCM architecture, including configuration files. ·Advanced skill set and enterprise experience across various Microsoft device management and related technologies, to include architecture experience in SCCM, EMS/Intune, and Azure ·Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise. ·Deep understanding of SCCM components, roles, interactions, and system dependencies. ·Significant experience with delivery optimization using BranchCache (Distributed Cache and Hosted Cache) design principals (especially with Windows 10) ·Experience designing and supporting large scale (global and regional) OS patch operations. ·Ability to trouble-shoot and mitigate complex WAN issues related to patch replication and deployment. ·Understand security best practices, policies and standards to design highly secure cloud architectures for internal and external cloud solutions ·Experience with PKI certificates and integration with SCCM for internet-based client management. ·SQL knowledge as it pertains to the design of the SCCM database and reporting services (SSRS). ·Proven scripting experience using PowerShell or equivalent tools, along with an understanding of Microsoft API s and tool integration. ·Proven track record in core skills for Microsoft Infrastructure Solutions, cantering around customer, project and client/staff deliverables ·Strong understanding of the mechanics and processes for developing end to end provisioning processes in SCCM to including images, software deployment, and patching. ·Knowledge of standard ITIL processes such as life cycle management and ITSM. ·Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc ·Ability to communicate effectively with different levels of management, as well as both the business and technical communities ·Daily support of the SCCM environment including resolving Incident Tickets / Service Requests / Change Tickets / DR tests as required. Strong technical troubleshooting, diagnosing and problem solving skills Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a SCCM Administrator L2 Band : B1 ·4+ Years if experience in SCCM. ·Good Customer connect and experience directly working with Customer ·Understanding of SCCM architecture, including configuration files. ·Advanced skill set and enterprise experience across various Microsoft device management and related technologies, to include architecture experience in SCCM, EMS/Intune, and Azure ·Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise. ·Deep understanding of SCCM components, roles, interactions, and system dependencies. ·Significant experience with delivery optimization using BranchCache (Distributed Cache and Hosted Cache) design principals (especially with Windows 10) ·Experience designing and supporting large scale (global and regional) OS patch operations. ·Ability to trouble-shoot and mitigate complex WAN issues related to patch replication and deployment. ·Understand security best practices, policies and standards to design highly secure cloud architectures for internal and external cloud solutions ·Experience with PKI certificates and integration with SCCM for internet-based client management. ·SQL knowledge as it pertains to the design of the SCCM database and reporting services (SSRS). ·Proven scripting experience using PowerShell or equivalent tools, along with an understanding of Microsoft API s and tool integration. ·Proven track record in core skills for Microsoft Infrastructure Solutions, cantering around customer, project and client/staff deliverables ·Strong understanding of the mechanics and processes for developing end to end provisioning processes in SCCM to including images, software deployment, and patching. ·Knowledge of standard ITIL processes such as life cycle management and ITSM. ·Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc ·Ability to communicate effectively with different levels of management, as well as both the business and technical communities ·Daily support of the SCCM environment including resolving Incident Tickets / Service Requests / Change Tickets / DR tests as required. Strong technical troubleshooting, diagnosing and problem solving skills Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

VW Financial We are looking for a Cluster Lead storage Key responsibilities Be the first contact for the customer for the Services ·SLA performance ·Complaints ·Major incidents ·Continues improvements and problem solving; Monitor and drive SIP to improve the customer satisfaction scores ·Other optimizations, like team structure, skills matrix, OEM training, cross-training ·Planning of updates, patches and upgrades to newer versions ·Replacements in case of End-of-life, end-of-warranty, license renewals ·Direct contact for developers and application owners on the customer side or other stakeholders ·Availability reporting ·Govern the Major Incident (MI) process and drive improvements for effectiveness and timely RCA ·Own customer escalation arising from transactional issues and resolve them on time ·Govern Asset management E2E for effectiveness, Ensure Asset register is update for billing (in your team) Be the first contact for the customer for the technology areas ·Design and architecture (or make sure to involve experts in your team) ·Discuss major changes (or make sure to involve Wipro pre-sales experts) ·Tools for security, monitoring, reporting for your technology areas ·Implementation of the compliance requirements and requirements of the IT operation (e.g. operating concepts, IT security, etc.) ·Roll out, upgrade, and maintain environments with hundreds of active users ·Collaboration in the preparation and acceptance of technical specifications and operating concepts Team leader for smaller and larger teams in your technology areas Sound experience with agile methods (Scrum or Kanban) Drive technology domain standardization and ensure all critical parameters are met as per standardization Hierarchy ·Reports to the Wipro Service Delivery manager for the Services (see key responsibilities) ·Reports and receives support from the Wipro practice leadership in the geography ·Interact with peers in other accounts ·People manager (L1) for the people in the team (around 10 people) ·Support from cross-functional team for SLA management and incident/change management ·Support from IT risk officer for Compliance and Security related topics Work environment ·Volkswagen Financial Services is a Bank and needs to comply to compliance and security regulations and based in Braunschweig (Germany) ·We will work as per the VWFS process and with use of VWFS tools ·Work from home is possible (hybrid working), but occasional travel could be required ·Multi resolver groups dependency management required Education: Min Bachelor's or equivalent technical education Certifications: OEM certifications would be required, besides ITIL v3/v4 Foundation, e.g. Various Intermediate / Advanced Level Microsoft certifications Level 3 is required (>5 years), below the requirements for the certification and used tools are listed: Zusätzliche Info Anforderungen von VWFS Qualifikationen Erfahrung Beschreibung IT-Prozesse der VW FS Expert level Für ein zielgerichtetes IT-Servicemanagement und die Sicherstellung effizienter Prozesse benötigt der AN Wissen in Bezug auf die durch die Serviceobjekte unterstützen IT-Prozesse. Eingesetzte Technologien Fortgeschritten level Die Clustersteuerung sollte ein Grundverständnis für die Technologien aller nachfolgenden Spezifikationen sowie ein erweitertes Verständnis für die Technologien innerhalb des Clusters besitzen. Programmierung Fortgeschritten level Der AN muss zumindest die gemäß Anlage B_2 Architektur und Abgrenzungen eingesetzten Tools oder vergleichbare Tools kennen und gemäß Vertrag bedienen können. Management Expert level Die Aufgaben des AN machen es notwendig, dass methodische Managementqualifikationen vorliegen, die sicherstellen, dass die Steuerung der eigenen Organisation, aber auch an den Schnittstellen zu anderen Stakeholdern effizient und zielgerichtet erfolgt. IT-Service Management Fortgeschritten level Der AN muss das IT-Servicemanagement beherrschen. In diesem Zusammenhnag insbesondere ITIL und Erfahrung bezüglich des jeweilig verantworteten Prozesses. Kalkulationen Der AN muss in Bezug auf Preismodell des Outsourcings, Aufwands- und Preiskalkulationen und den Umgang mit volatilen Vertragsportfolio Qualifikationen besitzen. Vertrag Der Umgang mit einem weitreichenden und komplexen Vertragswerk macht es notwendig, dass der AN über Qualifikationen im Umgang mit der Vertragssteuerung verfügt. Sprache Deutsch Der AN muss Kommunikation in Deutsch führen können. Sprache Englisch Expert level Der AN muss Kommunikation in Englisch führen können. Nachweis der Branchenerfahrung Basis 1-2 Jahre Fortgeschritten 2-5 Jahre Expert >5 Jahre Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

VW Financial

We are looking for a Cluster Lead storage

Key responsibilities

Be the first contact for the customer for the Services

• SLA performance
• Complaints
• Major incidents
• Continues improvements and problem solving; Monitor and drive SIP to improve the customer satisfaction scores
• Other optimizations, like team structure, skills matrix, OEM training, cross-training
• Planning of updates, patches and upgrades to newer versions
• Replacements in case of End-of-life, end-of-warranty, license renewals
• Direct contact for developers and application owners on the customer side or other stakeholders
• Availability reporting
• Govern the Major Incident (MI) process and drive improvements for effectiveness and timely RCA
• Own customer escalation arising from transactional issues and resolve them on time
• Govern Asset management E2E for effectiveness, Ensure Asset register is update for billing (in your team)

Be the first contact for the customer for the technology areas

• Design and architecture (or make sure to involve experts in your team)
• Discuss major changes (or make sure to involve Wipro pre-sales experts)
• Tools for security, monitoring, reporting for your technology areas
• Implementation of the compliance requirements and requirements of the IT operation (e.g. operating concepts, IT security, etc.)
• Roll out, upgrade, and maintain environments with hundreds of active users
• Collaboration in the preparation and acceptance of technical specifications and operating concepts

Team leader for smaller and larger teams in your technology areas

Sound experience with agile methods (Scrum or Kanban)

Drive technology domain standardization and ensure all critical parameters are met as per standardization

Hierarchy

• Reports to the Wipro Service Delivery manager for the Services (see key responsibilities)
• Reports and receives support from the Wipro practice leadership in the geography
• Interact with peers in other accounts
• People manager (L1) for the people in the team (around 10 people)
• Support from cross-functional team for SLA management and incident/change management
• Support from IT risk officer for Compliance and Security related topics

Work environment

• Volkswagen Financial Services is a Bank and needs to comply to compliance and security regulations and based in Braunschweig (Germany)
• We will work as per the VWFS process and with use of VWFS tools
• Work from home is possible (hybrid working), but occasional travel could be required
• Multi resolver groups dependency management required

Education: Min Bachelor's or equivalent technical education

Certifications: OEM certifications would be required, besides ITIL v3/v4 Foundation,

e.g. Various Intermediate / Advanced Level Microsoft certifications

Level 3 is required (>5 years), below the requirements for the certification and used tools are listed:

Zusätzliche Info

Anforderungen von VWFS

Qualifikationen	Erfahrung	Beschreibung
IT-Prozesse der VW FS	Expert level	Für ein zielgerichtetes IT-Servicemanagement und die Sicherstellung effizienter Prozesse benötigt der AN Wissen in Bezug auf die durch die Serviceobjekte unterstützen IT-Prozesse.
Eingesetzte Technologien	Fortgeschritten level	Die Clustersteuerung sollte ein Grundverständnis für die Technologien aller nachfolgenden Spezifikationen sowie ein erweitertes Verständnis für die Technologien innerhalb des Clusters besitzen.
Programmierung	Fortgeschritten level	Der AN muss zumindest die gemäß Anlage B_2 Architektur und Abgrenzungen eingesetzten Tools oder vergleichbare Tools kennen und gemäß Vertrag bedienen können.
Management	Expert level	Die Aufgaben des AN machen es notwendig, dass methodische Managementqualifikationen vorliegen, die sicherstellen, dass die Steuerung der eigenen Organisation, aber auch an den Schnittstellen zu anderen Stakeholdern effizient und zielgerichtet erfolgt.
IT-Service Management	Fortgeschritten level	Der AN muss das IT-Servicemanagement beherrschen. In diesem Zusammenhnag insbesondere ITIL und Erfahrung bezüglich des jeweilig verantworteten Prozesses.
Kalkulationen		Der AN muss in Bezug auf Preismodell des Outsourcings, Aufwands- und Preiskalkulationen und den Umgang mit volatilen Vertragsportfolio Qualifikationen besitzen.
Vertrag		Der Umgang mit einem weitreichenden und komplexen Vertragswerk macht es notwendig, dass der AN über Qualifikationen im Umgang mit der Vertragssteuerung verfügt.
Sprache Deutsch		Der AN muss Kommunikation in Deutsch führen können.
Sprache Englisch	Expert level	Der AN muss Kommunikation in Englisch führen können.
Nachweis der Branchenerfahrung		Basis 1-2 Jahre Fortgeschritten 2-5 Jahre Expert >5 Jahre

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Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Cluster Lead for Citrix Key responsibilities Be the first contact for the customer for the Services ·SLA performance ·Complaints ·Major incidents ·Continues improvements and problem solving; Monitor and drive SIP to improve the customer satisfaction scores ·Other optimizations, like team structure, skills matrix, OEM training, cross-training ·Planning of updates, patches and upgrades to newer versions ·Replacements in case of End-of-life, end-of-warranty, license renewals ·Direct contact for developers and application owners on the customer side or other stakeholders ·Availability reporting ·Govern the Major Incident (MI) process and drive improvements for effectiveness and timely RCA ·Own customer escalation arising from transactional issues and resolve them on time ·Govern Asset management E2E for effectiveness, Ensure Asset register is update for billing (in your team) Be the first contact for the customer for the technology areas ·Design and architecture (or make sure to involve experts in your team) ·Discuss major changes (or make sure to involve Wipro pre-sales experts) ·Tools for security, monitoring, reporting for your technology areas ·Implementation of the compliance requirements and requirements of the IT operation (e.g. operating concepts, IT security, etc.) ·Roll out, upgrade, and maintain environments with hundreds of active users ·Collaboration in the preparation and acceptance of technical specifications and operating concepts Team leader for smaller and larger teams in your technology areas Sound experience with agile methods (Scrum or Kanban) Drive technology domain standardization and ensure all critical parameters are met as per standardization Hierarchy ·Reports to the Wipro Service Delivery manager for the Services (see key responsibilities) ·Reports and receives support from the Wipro practice leadership in the geography ·Interact with peers in other accounts ·People manager (L1) for the people in the team (around 10 people) ·Support from cross-functional team for SLA management and incident/change management ·Support from IT risk officer for Compliance and Security related topics Work environment ·Volkswagen Financial Services is a Bank and needs to comply to compliance and security regulations and based in Braunschweig (Germany) ·We will work as per the VWFS process and with use of VWFS tools ·Work from home is possible (hybrid working), but occasional travel could be required ·Multi resolver groups dependency management required Education: Min Bachelor's or equivalent technical education Certifications: OEM certifications would be required, besides ITIL v3/v4 Foundation,  e.g. Various Intermediate / Advanced Level Microsoft certifications Level 3 is required (>5 years) Zusätzliche Info Anforderungen von VWFS Qualifikationen Erfahrung Beschreibung IT-Prozesse der VW FS Expert level Für ein zielgerichtetes IT-Servicemanagement und die Sicherstellung effizienter Prozesse benötigt der AN Wissen in Bezug auf die durch die Serviceobjekte unterstützen IT-Prozesse. Eingesetzte Technologien Fortgeschritten level Die Clustersteuerung sollte ein Grundverständnis für die Technologien aller nachfolgenden Spezifikationen sowie ein erweitertes Verständnis für die Technologien innerhalb des Clusters besitzen. Programmierung Fortgeschritten level Der AN muss zumindest die gemäß Anlage B_2 Architektur und Abgrenzungen eingesetzten Tools oder vergleichbare Tools kennen und gemäß Vertrag bedienen können. Management Expert level Die Aufgaben des AN machen es notwendig, dass methodische Managementqualifikationen vorliegen, die sicherstellen, dass die Steuerung der eigenen Organisation, aber auch an den Schnittstellen zu anderen Stakeholdern effizient und zielgerichtet erfolgt. IT-Service Management Fortgeschritten level Der AN muss das IT-Servicemanagement beherrschen. In diesem Zusammenhnag insbesondere ITIL und Erfahrung bezüglich des jeweilig verantworteten Prozesses. Kalkulationen Der AN muss in Bezug auf Preismodell des Outsourcings, Aufwands- und Preiskalkulationen und den Umgang mit volatilen Vertragsportfolio Qualifikationen besitzen. Vertrag Der Umgang mit einem weitreichenden und komplexen Vertragswerk macht es notwendig, dass der AN über Qualifikationen im Umgang mit der Vertragssteuerung verfügt. Sprache Deutsch Der AN muss Kommunikation in Deutsch führen können. Sprache Englisch Expert level Der AN muss Kommunikation in Englisch führen können. Nachweis der Branchenerfahrung Basis 1-2 Jahre Fortgeschritten 2-5 Jahre Expert >5 Jahre Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Cluster Lead Unix, Linux, IBMi, AIX (Managed Infra Service) Key responsibilities Be the first contact for the customer for the Services ·SLA performance ·Complaints ·Major incidents ·Continues improvements and problem solving; Monitor and drive SIP to improve the customer satisfaction scores ·Other optimizations, like team structure, skills matrix, OEM training, cross-training ·Planning of updates, patches and upgrades to newer versions ·Replacements in case of End-of-life, end-of-warranty, license renewals ·Direct contact for developers and application owners on the customer side or other stakeholders ·Availability reporting ·Govern the Major Incident (MI) process and drive improvements for effectiveness and timely RCA ·Own customer escalation arising from transactional issues and resolve them on time ·Govern Asset management E2E for effectiveness, Ensure Asset register is update for billing (in your team) Be the first contact for the customer for the technology areas ·Design and architecture (or make sure to involve experts in your team) ·Discuss major changes (or make sure to involve Wipro pre-sales experts) ·Tools for security, monitoring, reporting for your technology areas ·Implementation of the compliance requirements and requirements of the IT operation (e.g. operating concepts, IT security, etc.) ·Roll out, upgrade, and maintain environments with hundreds of active users ·Collaboration in the preparation and acceptance of technical specifications and operating concepts Team leader for smaller and larger teams in your technology areas Sound experience with agile methods (Scrum or Kanban) Drive technology domain standardization and ensure all critical parameters are met as per standardization Hierarchy ·Reports to the Wipro Service Delivery manager for the Services (see key responsibilities) ·Reports and receives support from the Wipro practice leadership in the geography ·Interact with peers in other accounts ·People manager (L1) for the people in the team (around 10 people) ·Support from cross-functional team for SLA management and incident/change management ·Support from IT risk officer for Compliance and Security related topics Work environment ·Volkswagen Financial Services is a Bank and needs to comply to compliance and security regulations and based in Braunschweig (Germany) ·We will work as per the VWFS process and with use of VWFS tools ·Work from home is possible (hybrid working), but occasional travel could be required ·Multi resolver groups dependency management required Education: Min Bachelor's or equivalent technical education Certifications: OEM certifications would be required, besides ITIL v3/v4 Foundation, e.g. Various Intermediate / Advanced Level Microsoft certifications Level 3 is required (>5 years) Zusätzliche Info Anforderungen von VWFS Qualifikationen Erfahrung Beschreibung IT-Prozesse der VW FS Expert level Für ein zielgerichtetes IT-Servicemanagement und die Sicherstellung effizienter Prozesse benötigt der AN Wissen in Bezug auf die durch die Serviceobjekte unterstützen IT-Prozesse. Eingesetzte Technologien Fortgeschritten level Die Clustersteuerung sollte ein Grundverständnis für die Technologien aller nachfolgenden Spezifikationen sowie ein erweitertes Verständnis für die Technologien innerhalb des Clusters besitzen. Programmierung Fortgeschritten level Der AN muss zumindest die gemäß Anlage B_2 Architektur und Abgrenzungen eingesetzten Tools oder vergleichbare Tools kennen und gemäß Vertrag bedienen können. Management Expert level Die Aufgaben des AN machen es notwendig, dass methodische Managementqualifikationen vorliegen, die sicherstellen, dass die Steuerung der eigenen Organisation, aber auch an den Schnittstellen zu anderen Stakeholdern effizient und zielgerichtet erfolgt. IT-Service Management Fortgeschritten level Der AN muss das IT-Servicemanagement beherrschen. In diesem Zusammenhnag insbesondere ITIL und Erfahrung bezüglich des jeweilig verantworteten Prozesses. Kalkulationen Der AN muss in Bezug auf Preismodell des Outsourcings, Aufwands- und Preiskalkulationen und den Umgang mit volatilen Vertragsportfolio Qualifikationen besitzen. Vertrag Der Umgang mit einem weitreichenden und komplexen Vertragswerk macht es notwendig, dass der AN über Qualifikationen im Umgang mit der Vertragssteuerung verfügt. Sprache Deutsch Der AN muss Kommunikation in Deutsch führen können. Sprache Englisch Expert level Der AN muss Kommunikation in Englisch führen können. Nachweis der Branchenerfahrung Basis 1-2 Jahre Fortgeschritten 2-5 Jahre Expert >5 Jahre Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Cluster Lead Fax and Print Key responsibilities Be the first contact for the customer for the Services ·SLA performance ·Complaints ·Major incidents ·Continues improvements and problem solving; Monitor and drive SIP to improve the customer satisfaction scores ·Other optimizations, like team structure, skills matrix, OEM training, cross-training ·Planning of updates, patches and upgrades to newer versions ·Replacements in case of End-of-life, end-of-warranty, license renewals ·Direct contact for developers and application owners on the customer side or other stakeholders ·Availability reporting ·Govern the Major Incident (MI) process and drive improvements for effectiveness and timely RCA ·Own customer escalation arising from transactional issues and resolve them on time ·Govern Asset management E2E for effectiveness, Ensure Asset register is update for billing (in your team) Be the first contact for the customer for the technology areas ·Design and architecture (or make sure to involve experts in your team) ·Discuss major changes (or make sure to involve Wipro pre-sales experts) ·Tools for security, monitoring, reporting for your technology areas ·Implementation of the compliance requirements and requirements of the IT operation (e.g. operating concepts, IT security, etc.) ·Roll out, upgrade, and maintain environments with hundreds of active users ·Collaboration in the preparation and acceptance of technical specifications and operating concepts Team leader for smaller and larger teams in your technology areas Sound experience with agile methods (Scrum or Kanban) Drive technology domain standardization and ensure all critical parameters are met as per standardization Hierarchy ·Reports to the Wipro Service Delivery manager for the Services (see key responsibilities) ·Reports and receives support from the Wipro practice leadership in the geography ·Interact with peers in other accounts ·People manager (L1) for the people in the team (around 10 people) ·Support from cross-functional team for SLA management and incident/change management ·Support from IT risk officer for Compliance and Security related topics Work environment ·Volkswagen Financial Services is a Bank and needs to comply to compliance and security regulations and based in Braunschweig (Germany) ·We will work as per the VWFS process and with use of VWFS tools ·Work from home is possible (hybrid working), but occasional travel could be required ·Multi resolver groups dependency management required Education: Min Bachelor's or equivalent technical education Certifications: OEM certifications would be required, besides ITIL v3/v4 Foundation,  e.g. Various Intermediate / Advanced Level Microsoft certifications Level 3 is required (>5 years) Zusätzliche Info Anforderungen von VWFS Qualifikationen Erfahrung Beschreibung IT-Prozesse der VW FS Expert level Für ein zielgerichtetes IT-Servicemanagement und die Sicherstellung effizienter Prozesse benötigt der AN Wissen in Bezug auf die durch die Serviceobjekte unterstützen IT-Prozesse. Eingesetzte Technologien Fortgeschritten level Die Clustersteuerung sollte ein Grundverständnis für die Technologien aller nachfolgenden Spezifikationen sowie ein erweitertes Verständnis für die Technologien innerhalb des Clusters besitzen. Programmierung Fortgeschritten level Der AN muss zumindest die gemäß Anlage B_2 Architektur und Abgrenzungen eingesetzten Tools oder vergleichbare Tools kennen und gemäß Vertrag bedienen können. Management Expert level Die Aufgaben des AN machen es notwendig, dass methodische Managementqualifikationen vorliegen, die sicherstellen, dass die Steuerung der eigenen Organisation, aber auch an den Schnittstellen zu anderen Stakeholdern effizient und zielgerichtet erfolgt. IT-Service Management Fortgeschritten level Der AN muss das IT-Servicemanagement beherrschen. In diesem Zusammenhnag insbesondere ITIL und Erfahrung bezüglich des jeweilig verantworteten Prozesses. Kalkulationen Der AN muss in Bezug auf Preismodell des Outsourcings, Aufwands- und Preiskalkulationen und den Umgang mit volatilen Vertragsportfolio Qualifikationen besitzen. Vertrag Der Umgang mit einem weitreichenden und komplexen Vertragswerk macht es notwendig, dass der AN über Qualifikationen im Umgang mit der Vertragssteuerung verfügt. Sprache Deutsch Der AN muss Kommunikation in Deutsch führen können. Sprache Englisch Expert level Der AN muss Kommunikation in Englisch führen können. Nachweis der Branchenerfahrung Basis 1-2 Jahre Fortgeschritten 2-5 Jahre Expert >5 Jahre Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Lead DevOps Software Automation Engineer Step into the heart of a significant IT transformation spanning Workplace, Infrastructure, and Platform Services, as we partner with a major Financial Services client. This is your opportunity to be part of a dynamic team driving innovation and change in the industry. Your working area & responsibilities ·Team leader for smaller and larger teams in DevOps and DevOps development. ·Collaborate with cross-functional teams to ensure seamless deployment and automation processes. ·Develop strategies to enhance the DevOps automation workflow. ·Direct the deployment using Ansible Automation Platform, including Automation Controller and Ansible Automation Hub. ·Lead the optimization and maintenance of GIT Repository Bitbucket. ·Oversee the integration and management of JFrog Artifactory. Your skillset ·Profound expertise in GIT Repository Bitbucket, JFrog Artifactory, and Ansible Automation Platform. ·Sound experience in DevOps methodologies and automation tools. ·Strong problem-solving skills and the ability to manage complex deployment scenarios. ·Ability to work collaboratively in a fast-paced environment. ·English fluency is mandatory. ·German (mother tongue or min. B2 Level) is desirable. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Cluster Lead Backup and Recovery Step into the heart of a significant IT transformation spanning Workplace, Infrastructure, and Platform Services, as we partner with a major Financial Services client. This is your opportunity to be part of a dynamic team driving innovation and change in the tech industry. You will be responsible to manage and operate a large scale Windows server implementation based on Hypervisor/VMware for our client in a 24/7 environment. Your working area & responsibilities ·Stakeholder Management incl. Escalation-Management ·Manage a Team of SMEs ·SLA- and Availability-Management ·Ensure, that compliance and security requirements are met ·Continuous improvements and problem solving ·Drive technology domain automation and standardization ·Complete management of Backup and Recovery implementation (IBM Spectrum Protect) incl. management of backup/restore policies, coordination of maintenance windows, etc. Your skillset ·Strong knowledge in High-availability implementations in large scale environments ·Technical expertise in Backup/Restore processes ·Deep knowledge in Backup/Restore toolset (IBM Spectrum Protect) ·Deep Knowledge in basic IT-Infrastructure ·Service Orientation / ITIL certification ·Perseverance ·German and English fluency is mandatory Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Cluster Lead Windows Hypervisor ECM Step into the heart of a significant IT transformation spanning Workplace, Infrastructure,  and Platform Services, as we partner with a major Financial Services client. This is your opportunity to be part of a dynamic team driving innovation and change in the tech industry. You will be responsible to manage and operate a large scale Windows server implementation based  on Hypervisor/VMware for our client in a 24/7 environment. Your working area & responsibilities ·Stakeholder Management incl. Escalation-Management ·Manage a Team of SMEs ·SLA- and Availability-Management ·Ensure, that compliance and security requirements are met ·Continues improvements and problem solving ·Drive technology domain automation and standardization ·Complete management of Windows Server implementation running on VMware/Hyper-V Your skillset ·Strong knowledge in High-availability implementations in large scale environments ·Technical expertise in Windows Server ·Deep knowledge in Server virtualization (VMware/Hyper-V) ·Deep Knowledge in basic IT-Infrastructure ·Service Orientation / ITIL certification ·Perseverance ·German and English fluency is mandatory Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a McAfee EPS Technical Engineer Basic Knowledge Required ·Network Security ·Malware analysis. ·Ability to handle Zero-day attacks ·Skills in ADFS. Work Experience ·Minimum 4-year experience in McAfee EPS and its bi products. ·Planning implementation & upgrades. ·TOP/SOP document writing Skills. ·Experience in any other Antivirus platform will be an added advantage. ·6 – 8 years experience Roles and Responsibilities ·Complete management of McAfee ePO versions 4.6 & 5.1, 5.3,5.9 & 10 (Including Implementation & Administration of VSE, HIPS, MA, EEPC, SAE, DLP, ENS). ·Analyse threat logs and mitigation of infection from Machines to Ensure Security. ·Handle Zero-day attacks, manage the customer with best practices. Instruct users to with best practices to stop being a victim of attack. Create stringent VSE Access Protection Rule for a prevention from major outbreaks. ·Interacting with Anti-virus product vendor when required for the solution. Ex: for Extra DAT, for hotfix for endpoint products, bug fixes. ·Complete ePO management, policy modification & assignment to specific systems or group of systems ·McAfee EPO Database management & maintenance activity. ·Regularly monitoring workstations & server compliance status, work on non-compliant systems to make them compliant. ·Regularly monitoring repository replication status, work on repository failures. ·Generating ePO customized reports and quires as per requirement. ·Configuring and Managing the various reporting in McAfee ePO. Making sure that reporting works fine in all auto response created and troubleshooting all reporting issues. ·Manage VSE product and Configuring VSE with exclusions for other products. e.g.: Antivirus exclusion for Exchange server, SQL, Web server etc. ·Manage McAfee HDLP& HIPS product. Creating and deploying DLP & HIPS policies to End Point machines based on the organization needs. ·Handle regular client meeting. ·Assistance on McAfee SQL backup process, restore, effective database size management by running SQL query periodically and assistance on SQL related issues. ·Configuring and Managing the Various version ePO servers such as ePO4.xx & 5.x ·Making sure that the Active Directory configured and working with ePO, so that synchronization happens on the scheduled bases to import a new machine to ePO to deploy and manage these machines. ·Configuration of hardware devices and installation of device drivers. ·Configure various policies available on management server such as App & device policy, firewall policy etc. ·Monitor clients and analyse endpoint tools. ·Reporting of latest out breaks. ·Ensure proper communication and quick resolution as a crisis manager. ·Drives day to day operations and work plan allocation/management. ·Conduct periodic reviews with teams. ·Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA. ·Documenting the solutions provided to the Customers in the ticketing tool. ·Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA. ·Documentation of RCA in proper RCA template. ·Best practices or preventive measure implementation based on the RCA action items. ·Should be open to work in 24/7 Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Storage Administrator L3 Primary Skills (Technical Skill) Huawei, IBM Virtualized Storage, NetApp and Brocade SAN SwitchSecondary Skill (at least one) Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Experience Level 8+ Years Certification NetApp Certified Data Administrator (NCDA) IBM Virtualized Storage V2 Certification OR IBM Enterprise Storage Technical Support V5 Certification Huawei - HCNA-Storage-BSSN and Huawei - HCIE-Storage Job Description Technical skills ·NetApp OnCommand Active IQ Unified Manager, NetApp Cloud Insights. ·IBM Storage Insights, IBM Spectrum Control. ·Huawei System Reporter, Huawei eService, SmartKit. ·Brocade SANNav, Brocade Support Link (BSL). ·Automation with RedHat Ansible. Role & Responsibilities ·Operational Support and Infrastructure Management. ·Incident handling and troubleshooting. ·Service Requests and Change Requests handling. ·Infrastructure optimization and Right sizing. ·Infrastructure Deployment and Configuration. ·Capacity and Performance analysis and optimization. ·Patching and Upgrade. ·Continuous Improvement and Cost Optimization. ·Root Cause Analysis. ·User Account Management. ·Update storage infrastructure design and architecture documents. ·Physical installation of Storage devices, software installation, and installation of management tools. ·Vendor hardware compatibility list (HCL) review, notification, and compliance. ·Manage lifecycle of storage hardware and software. ·Patch management and hardening of storage software and management tools. ·Planning and scheduling of upgrades and patches. ·Planning and execution of release activities for storage environments. ·Perform interoperability testing and ensure compliance with vendor best practices. ·Perform monthly inventory testing and reporting for storage systems. ·Support, plan, coordinate and manage maintenance activities for storage infrastructure. ·Plan, support, and coordinate installation and decommissioning of physical hardware. ·Good knowledge of ITIL. Certification preferred. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Service Delivery Manager – Managed Infra (all genders) Step into the heart of a significant IT transformation spanning Workplace, Infrastructure, and Platform Services, as we partner with a major Financial Services client. This is your opportunity to be part of a dynamic team driving innovation and change in the tech industry. You will be responsible for delivering Managed Infrastructure Services for five clusters (Unix, Windows/Hypervisor, ECM, Backup&Restore, Antivirus) for our client in a 24/7 environment. Your working area & responsibilities ·Stakeholder Management incl. Escalation-Management ·Manage a Team of Cluster Leads ·Ensure Quality of SLA-based services ·Ensure, that compliance and security requirements are met ·Ensure overall reporting of provided services ·Being responsible for all financial and contractual aspects of provided services ·Partner Management Your skillset ·10+ years experience in delivering IT Infrastructure services ·Advanced technical knowledge and understanding of IT Infrastructure-architecture ·Analytical, consulting and moderation skills ·Excellent Service Orientation / ITIL certification ·Target Group-oriented communication ·Perseverance ·German and English fluency is mandatory Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a ITIL CFS (Cross Functional Services) Lead Job Description ·As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single/Group customer ·Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. ·Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers ·Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. ·Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets ·Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer ·Driving the internal audits, define and drive service improvement programs based on the external audit findings ·Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills ·8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ·ITIL 4 Foundation, ITIL v3 Expert / ITIL 4 Specialist Certification ·Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. ·Capability to deliver ITIL Trainings ·Excellent team management skills and inter-personal skills ·Excellent Presentation skills, verbal and written communication skills and facilitation skills ·Good documentation and process flow diagramming skills ·Graduate or Postgraduate in Management / Engineering / Computer sciences Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a ITAM SACM Lead – L3 Proposed Grade B3 Primary Skill (Technical Skill) ITAM Hardware Asset Management/CMDB Secondary Skill (at least one) ITIL Processes / SAM Educational Qualifications Graduate / Diploma Experience Level 72 – 120 Month (6 ys – 10 ys) Role & Responsibilities ·Responsible for the execution of the day-to-day operational activity with other team. ·Performance review of the Accounts ·Responsible for the delivery of ITAM KPI and SLA ·Responsible for successful closure of the Audit queries and maintaining the Audit trails. ·Reviewing the ITAM team on the performance metrics. ·Identifying and Highlighting the risks ·Responsible for the providing the Accurate billing data. ·Ensure that all the ARC / RRC billing is done as per the schedule. ·Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence. ·Active participation in the new projects in the accounts to understand the ITAM scope. ·Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB. ·Weekly reconciliation of CMDB with discovery tools ·Creation of CI relations in CMDB Skills Technical Skills (Core & Top-Up) Must have ·Knowledge on the IT Asset Management Lifecycle process ·Good understanding on the CMDB ·Good understanding on Contract Management ·Understanding of the various GIS Service models / RU’s ·Responsible for driving the SLA / KPI Reports of ITAM specified in the contract. Process & Tools ·Knowledge of ITAM Lifecycle ·Good Understanding on various discovery tools and ITAM tools (SCCM, Solarwinds, CISCO, NNMI etc) ·BMC Remedy or ServiceNow or HPAM Behavioral Skill ·Excellent Communication skills in Business English – spoken and written ·Ability to mentor and develop team members to work under pressure and work independently ·Collaborative working, drive for building high performance team ·Flexibility to work in 24 x 7 environment; shift operations ·Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels ·Handle high workloads and volumes ·Detail orientation ·Proactive approach, anticipate issues and act on them before they become show-stoppers ·Interact with global customers ·Understanding of cultural aspects of people from different geographies ·Sense of urgency in closing tasks ·Ability to advise customer on critical issues; suggest new technology solutions ·Introduce new ideas to the team ·Bring best practices from other projects Nice to Have ·ITIL V3 and above ·HAM Certification ·Managing & Mentoring Teams ·Presentation Skills Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Service Level Management (SLM) Manager The role of Service Level Manager is to ensure the goals of the Service Level Management process are achieved. The main goal is to ensure that the levels of IT service delivery are achieved, both for existing and new services in accordance with the agreed targets. RESPONSIBILITIES ·Develop the SLA governance and the related Metrics / KPIs ·Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed ·Provide and improve relationship and communication with the business and customers ·Ensure that specific and measurable targets are developed for all IT services ·Monitor and improve customer satisfaction with the quality of service delivered ·Monitor service performance against SLAs ·Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered ·Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so ·Determine, document and agree requirements for new services and produce SLRs ·Review and revise underpinning agreements and service scope, Produce service reports ·Conduct service reviews and instigate improvements within an overall SIP KEY SKILLS AND COMPETENCIES ·5-8 years of service delivery experience ·Knowledge of ITIL Operational Processes ·Should have good communication skills. ·Shows great commitment to the work ·Analytical and problem-solving capabilities ·Strong interpersonal skills, tenacity and flexibility. ·Graduate in any discipline ·Proficient in MS Word, Excel, Access, PowerPoint Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Change & Release Manager The role of Change & Release Manager is to control changes and ensure the Release and Deployment Management process are achieved in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers. The objective includes to build, test and deliver the capability to provide the services specified and that will accomplish the stakeholders' requirements and deliver the intended objectives. RESPONSIBILITIES ·Ensure each and every Change & Release is recorded and approved before implementation ·Ensure the Change & Release Management process is applied in the most appropriate manner possible within the Organization ·Ensure Change/ Releases are categorized & prioritized and are approved as per the defined Process based ·Ensure that standardized methods and techniques are used in the preparation, building, testing and implementation of Releases and in-line with Change Management ·Chair CAB meetings, circulate the MOM of the CABs, conduct Post Implementation Reviews for Changes & Releases, conduct periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. ·Review Forward Schedule of Changes to identify RFCs that should be Full, Delta or Package Releases ·Ensure proper planning wrt scope, building, roll-back, testing, deployment & delivery of Releases ·Delivery of compilation, build and test results into Evaluation Predicted performance report ·Obtaining resources to deliver the release, compiling the Release Units into the Release Package, Structuring, and controlling test environments, Service release test, Service Operation readiness test ·Manage the deployment team, ensure roles and responsibilities are understood ·Transfer of pre-test elements (Agreements, financial assets, roll back plans), Service ·Deployment / Removal of the service / superfluous services ·Perform CSI SIP, lessons learned are logged ·Monitor & Report on the agreed, CSF, SLA & KPIs and ensure effective communication ·Ensuring the Release and Deployment Management process is performed as designed and the required training programs are in place for both IT and the user community ·Act as the central point of escalation for members of the process team. Also ensure that escalation to the process owner and other key process owners is executed as required KEY SKILLS AND COMPETENCIES ·7-10 years of ITSM experience in Change and Release Management ·Experience in any Agile, DevOps, Automated build, CI/CD frameworks ·Excellent communication skills in dealing with people at all levels within the organization and externally ·ITIL 4 Foundation / ITIL MSF Certification ·Must have working knowledge and experience on deployment of automation tools ·Ability to plan builds and releases with good written and verbal communication skills ·Should have adequate writing skills for preparing release notes and appropriate release documents ·Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Problem Manager Objective: To ensure Problem Management Process activities are performed, identifying Opportunities for improvement, and audits the use of the process on an operational level. RESPONSIBILITIES ·Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts ·Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities ·Ensures that the individual activities of the process are carried out with regards to agreed service quality levels ·Ensures Problem Analysts are adhering to the Problem Management Process ·Provides status updates on problems and known errors ·Provides guidance, direction and coaching on Problem Management activities ·Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and ·improvement opportunities for the process ·Functions as point of escalation for Problem Management Analysts ·Conducts Problem Reviews ·Responsible for liaising with and providing reports to other Service Management functions ·Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions ·Coordinates with Incident Management, Change Management, and Configuration ·Management to ensure correct and consistent data is provided to the Problem Management process ·Coordinates Problem Analysts’ time for problem resolution and proactive analysis ·Tracks status of Requests For Change (RFCs) initiated by Problem Management ·Estimates “cost” of solutions KEY SKILLS AND COMPETENCIES ·Strong communication and presentation skills ·Technical knowledge ·Good understanding of statistical and analytical principles and processes ·5-8 years of ITSM experience in Problem and other processes ·ITIL 4 Foundation Trained or Certificate ·Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Service Request Fulfillment Manager The Service Request Fulfillment manager is involved with the activities which go into fulfilling the Service Request. RESPONSIBILITIES ·Plan for fulfillment of activities related to the Service Request ·Preparing the list of standard service requests that can be fulfilled through service request fulfillment process ·Check for dependencies of the Service Request and work with service desk to get clarification ·Ensuring that all Service Requests are addressed and resolved within the service levels agreed ·Creating the self-help tools and automate the processes for quicker delivery of the service ·Agree and document the list of service requests and standard changes periodically with the customer ·Define work flows for the standard changes ·Work with the Information Security Manager for Access related service requests ·Analyze the service requests and report on the fulfillment achievement ·Work with the different 2nd level support groups and agree the fulfillment aspects for specific service requests which require their intervention KEY SKILLS AND COMPETENCIES ·Knowledge and experience of contract and/or supplier management roles (how it ties into Service Level Agreements (SLAs)) ·ITIL 4 Foundation Level Training & knowledge required ·Excellent people management and administrative skills ·Good understanding of statistical and analytical principles and processes ·Good presentational skills ·The ability to interact successfully with all levels of the Customer and IT provider organization ·Good negotiating and facilitation skills ·Strong staff management skills ·Client service oriented ·Effective communication skills ·Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa ·Innovative in respect of service quality and ways in which it can be improved within the  bounds of the organization’s limits (resource, budgetary, legal etc) Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Major Incident Manager The Major Incident Manager is responsible for the entire Major Incident Management Process within an engagement. The Major Incident Manager is expected to provide resolution to all the Major incidents within the SLAs agreed and provide overall status of the Major incident resolution process periodically. RESPONSIBILITIES ·Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs ·Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved ·Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. ·Coordinating with the respective SMEs for speedy resolution of the Major Incident ·Ensuring the Major incident is resolved within the SLAs agreed with the Customer ·Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. ·Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. ·Ensuring that all the resolution procedures are updated in the knowledge database / Work log ·Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. ·Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) ·Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents ·Providing the periodical (monthly) reports on the overall status of the Major Incident ·Management Process. ·Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES ·8-10 years exp in driving the service operations. ·Preferably ITIL4 Foundation certified professional ·Strong analytical, communication, presentation and reporting skills ·Good leadership, people management and operational skills ·Should have exposure to ITIL practices. ·Good written & verbal communication skills ·Experience in helpdesk environment ·Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere ·Ability to work in shift and flexible schedule ·Ability to motivate staff ·Excellent team skills with ability to listen and contribute to discussions and meetings ·Building & Maintaining Relationships ·End to end ownership for customer satisfaction through levels of support ·Planning and organization & working well with Virtual Team ·Virtual Team Management Skills ·Relationship Management for services and vendors interface Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Incident Manager Incident Manager The role of Incident Manager is to ensure the goals of the Incident Management process are achieved. The main objective is to restore normal service as soon as possible. Normal service should based on customer perspective and should be explicitly be defined in a SLA. RESPONSIBILITIES ·Drive the efficiency and effectiveness of the Incident Management process ·Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer ·Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle ·Knowledge management activities - creation and sustenance ·Meet the SLAs and other KPIs agreed and produce the Process Performance Reports ·Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. ·Bring in Service improvements and close the Gaps as per the Audits and Assessments ·Conduct Incident and Major management training and spread awareness ·Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES ·Excellent people management and operational skills ·Ability to interact with all levels of the Customer and IT provider organization ·Good presentational skills ·Effective communication skills ·Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ·ITIL 4 Foundation Level Training ·5-8 years of experience in IT Service Management Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Backup Administrator L3 Primary Skills (Technical Skill) IBM Spectrum Protect (ISP), IBM Spectrum Protect Plus (SPP), Tape Library, Disk Storage Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization), IBM BRMS Technical Qualifications IBM Certified Administrator - IBM Spectrum Protect 8.1.X (Certification) IBM Spectrum Protect Plus Implementation and Administration - IBM SPP 10.1.X (Badge) Experience Level 8+ Years Role & Responsibilities ·Lead a team of Backup Administrators and provide 24x7 Production Support. ·Handle escalated incidents and critical tickets. ·Anticipate and Predict Risks / Impact on Production Environment and handle Major Changes. ·Manage and Report Backup infrastructure. ·Design, Migration, and upgradation of existing Backup Infrastructure. Technical Skills Required ·Expert in design, configuration, and implementation of Backup Solutions. ·Knowledge of IBM Spectrum Protect (ISP), IBM Spectrum Protect Plus (SPP), Tape Library, and Disk Storage. ·Performance Management of Backup Infrastructure. ·Ensure Backup infrastructure availability and data recovery. Specific Domain/Technical/Functional skills ·Strong troubleshooting skills in Backup Infrastructure and advanced problem-solving skills. ·Strong knowledge of TSM Administration related concepts. (> TSM 8.1.x a.k.a., IBM Spectrum Protect) and troubleshooting skills. ·Good knowledge of SAP HANA DB, Oracle DB and SQL DB Backup and Configuration. ·Configured LAN free clients and good at troubleshooting LAN free backup failures. ·Proactive and preventive measures for problems/errors. ·Management of Backup SLAs and KPIs. ·Coordinate with Vendors & OEMs for technical issues / escalations. ·Drive major incidents to resolution. ·Operational performance reporting. ·Analyze, customize, and optimize data protection infrastructure to meet RTO and RPO requirements. ·License Management. ·Manage backup and restore testing processes to ensure system availability and data recovery. ·Periodic and scheduled reporting of backup success rates/KPI metrics ·Troubleshoot performance issues, Backup slowness, Capacity issues and increased resource consumption issues. ·Maintain role-based access while managing backup operations. ·Patching and Upgrade of Backup software and hardware. ·Conduct annual data protection assurance assessments. ·Pro-active analysis and avoidance of data backup and recovery failures. ·Create, edit, delete, and optimize automation jobs. ·Regular stocktaking and provision of information for performance and capacity planning. ·Manage Backup and Restore service requests. ·Manage Tape libraries and Disk storages. ·Manage scheduled tape rotation activities. ·Continuous improvements and Cost optimization. ·Root Cause Analysis. ·People management and skills development. ·Own and Drive Service Improvement plans. ·Identify, own, and mitigate risks. ·Ensure compliance with client and organization processes and policies. ·Enable and support the Team in resolving day-to-day production issues and other activities. ·ITIL Certification preferred. ·Good on documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Backup Administrator L2 Primary Skills (Technical Skill) IBM Spectrum Protect (ISP), IBM Spectrum Protect Plus (SPP), Tape Library, Disk Storage Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Technical Qualifications IBM Certified Administrator - IBM Spectrum Protect 8.1.X (Certification). IBM Spectrum Protect Plus Implementation and Administration - IBM SPP 10.1.X (Badge). Experience Level 5+ Years Role & Responsibilities ·Level 2 Backup Administrators and provide 24x7 Production Support. ·Handle escalated incidents and critical tickets. ·Perform Daily Health Checks covering Backup Infrastructure. ·Maintain Scratch Tape count for Backup continuity. ·Re-run of Backup Jobs and Admin Jobs. ·Support escalated issues from L1 Administrator. Technical Skills Required ·Good hands-on IBM Spectrum Protect (ISP), IBM Spectrum Protect Plus (SPP), Tape Library, and Disk Storage. ·Good Knowledge on ISP Monitoring and Reporting Tools. Specific Domain/Technical/Functional skills ·Strong knowledge in TSM Administration related concepts. ( > TSM 8.1.x a.k.a., IBM Spectrum Protect) and troubleshooting skills. ·Good knowledge on SAP HANA DB, Oracle DB and SQL DB Backup and Configuration. ·Configured LAN free clients and good at troubleshooting LAN free backup failures. ·Support in Delivering of Backup SLAs and KPIs. ·Coordinate with Vendors & OEMs for technical issues. ·Perform backup and restore testing processes to ensure system availability and data recovery. ·Perform Full System Recovery. ·Periodic and scheduled reporting of backup success rates/KPI metrics ·Troubleshoot OS and Application Backup issues, Capacity issues and increased resource consumption issues etc. ·Work on Backup and Restore service requests. ·Possess a good knowledge in library/drive concepts and it related way of troubleshooting. ·Support L3 Engineers in Root Cause Analysis. ·ITIL Certification preferred. ·Good on documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Backup Administrator L1 Primary Skills (Technical Skill) IBM Spectrum Protect (ISP),  IBM Spectrum Protect Plus (SPP),  Tape Library, Disk Storage Secondary Skills (optional) Platform Skills (Windows, Linux, Virtualization) Technical Qualifications IBM Certified Administrator IBM Spectrum Protect 8.1.X (Certification). IBM Spectrum Protect Plus Implementation and Administration - IBM SPP 10.1.X (Badge). Experience Level 3+ Years Role & Responsibilities ·Level 1 Backup Administrators and provide 24x7 Production Support. ·Perform Daily Health Checks covering Backup Infrastructure. ·Maintain Scratch Tape count for Backup continuity. ·Re-run of Backup Jobs and Admin Jobs. Technical Skills Required ·Good hands-on IBM Spectrum Protect (ISP), IBM Spectrum Protect Plus (SPP), Tape Library, and Disk Storage. ·Good Knowledge on ISP Monitoring and Reporting Tools. Specific Domain/Technical/Functional skills ·Strong knowledge in TSM Administration related concepts. ( > TSM 8.1.x a.k.a., IBM Spectrum Protect) and troubleshooting skills. ·Good knowledge on SAP HANA DB, Oracle DB and SQL DB Backup and Configuration. ·Configured LAN free clients and good at troubleshooting LAN free backup failures. ·Support in Delivering of Backup SLAs and KPIs. ·Coordinate with Vendors & OEMs for technical issues. ·Perform backup and restore testing processes to ensure system availability and data recovery. ·Perform Full System Recovery. ·Periodic and scheduled reporting of backup success rates/KPI metrics ·Troubleshoot OS and Application Backup issues, Capacity issues and increased resource consumption issues etc. ·Work on Backup and Restore service requests. ·Possess a good knowledge in library/drive concepts and it related way of troubleshooting. ·ITIL Certification preferred. ·Good on documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a AIX Administrator L3 Primary Skills (Technical Skill) AIX, NIM, VIOS, HACMP Secondary Skills (optional) RedHat Linux 7,8,9 & Suse 12.x Technical Qualification IBM Certified System Administrator - AIX V1 Experience Level 8+ Years Role & Responsibilities ·Lead a team of AIX Administrators and provide 24x7 Production Support. ·Handle escalated incidents and critical tickets. ·Plan and schedule Changes coordinating with different stakeholders. ·Perform Service Requests based on Standard Operating Procedures ·Managing ticketing queue with agreed service levels ·Perform RCA for Major Incidents. ·Follow quality / security process defined for the engagement. ·Perform Trend analysis, identify top call drivers and work to minimize the incidents. ·Hardware troubleshooting and Vendor coordination ·Work on the service improvement programs. ·Effort estimation/reviews on need basis for new projects. ·Work with project teams for activities such as new server build, OS upgrades, migrations etc. ·Automation of tasks using Shell scripting Technical Skills Required ·AIX – 7.1 and 7.2 ·Patch Management: NIM ·Shell Scripting Specific Domain/Technical/Functional skills ·Should have minimum of 8+ years of hands-on experience AIX and L2 Knowledge on Linux (RHEL 7,8.9; Suse 12.x) ·Solid experience in AIX Product engineering. ·Architecting and Solution of complex AIX Infrastructure design including Data Centre. ·Proficient in AIX and Linux design and Implementation. ·Setup, documentation, Maintenance of configuration and system parameters ·mksysb Backup and restoration. ·LPAR installation and maintenance. ·LVM, User Management and troubleshooting. ·NIM Server Installation, Configuration and Administration. ·VIOS Server Installation, Configuration and Administration. ·HMC firmware upgrade. ·HACMP Cluster Installation & configuration. ·Firmware installation, upgradation, and maintenance ·DR plan setup. ·Patch management of AIX and Linux infrastructure. ·Perform AIX Firmware upgrade, VIOs upgrade, Power cycle of server, ASMI management, Live partition mobility and HMC upgrade. ·Trend Analysis and Assisting on Capacity planning for the OS Parameters like CPU, Memory & Disk ·Good understanding of ITIL. ·Good documentation and presentation skills. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a AIX Administrator L1 Primary Skills (Technical Skill) AIX, NIM, VIOS, HACMP Secondary Skills (optional) RedHat Linux 7, 8, 9 and Suse 12.x Technical Qualification IBM Certified System Administrator - AIX V1 Experience Level 3+ Years Role & Responsibilities ·Support 24x7 environment. ·Handle Tickets and Service requests. ·Perform Service Requests based on Standard Operating Procedures. ·Follow quality / security process defined for the engagement. ·Perform Trend analysis, identify top call drivers and work with respective teams/individual to minimize the incidents. ·Hardware troubleshooting and Vendor coordination Technical Skills Required ·AIX – 7.1 & 7.2 ·Patch Management: NIM ·Shell Scripting Specific Domain/Technical/Functional skills ·Should have minimum of 3+ years of hands-on experience AIX environment. ·Good experience in AIX Product engineering. ·Experience in managing AIX Infrastructure. ·Update, maintenance, and Installation of cluster systems. ·mksysb Backup and restoration. ·LPAR installation and maintenance. ·LVM, User Management and troubleshooting. ·Experience in NIM Server Installation, Configuration and Administration. ·VIOS Server Installation, Configuration and Administration. ·HMC firmware upgrade. ·HACMP Cluster Installation & configuration. ·Firmware installation, upgradation, and maintenance ·DR plan setup ·Patch management for complete AIX and Linux infrastructure. ·AIX Firmware upgrade, VIOs upgrade, Power cycle of server, ASMI management, Live partition mobility and HMC upgrade. ·Trend Analysis and Assisting on Capacity planning for the OS Parameters like CPU, Memory & Disk. ·Good understanding of ITIL. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a Azure Engineer Proposed Grade B1 Primary Skill (Technical Skill) Azure IaaS, Azure Stack Hub Secondary Skill (Optional but good to have) Azure PaaS Experience Level Overall 4+ Years of experience in IT and minimum 2+ years in Azure public cloud Role & Responsibilities ·Management of overall Azure cloud foundation element, Azure cloud IaaS, PaaS and Azure stack Hub management in customer environment for manage services engagement. ·Ensure to meet Azure cloud infra resources availability as per agreed SLA. ·Day to day monitoring of the Azure stack hub, public and PaaS services, resource patching. ·Incident support and triaging of incidents to L2, L3 of the Azure IaaS resources and Azure stack hub related incidents. ·Incident resolution based on SOPs Skills Requirement Technical skills Mandatory Skills:- ·Cloud- Microsoft Azure – In depth knowledge & working experience on Azure Subscription, Azure Network, Azure Active Directory, Express route, Compute, storage, Azure stack hub, Hyper-V ·Hand on experience to run daily operation of Azure and Azure stack hub hosted Windows and Linux workloads. Diversified experience to manage windows OS virtual machines like patching, back up, and other OS support activities that includes L2 & L3 issue troubleshooting. ·Work experience on Azure native tools like Azure monitor, Application insight, log analytics workspace Azure Policy, Azure Update, Azure security center. Behavioral Skills ·Accountable for all cloud related admins tasks i.e. incidents, service request, problem records and changes. ·Customer centric & collaborative approach in professional life. ·Must have excellent communication skills both written and verbal Certification ·AZ-900, AZ-104, 70-537 Azure Stack Hub Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.

We are looking for a AIX Administrator L2 Primary Skills (Technical Skill) AIX, NIM, VIOS, HACMP Secondary Skills (optional) RedHat Linux 7, 8, 9 and Suse 12.x Technical Qualification IBM Certified System Administrator - AIX V1 Experience Level 5+ Years Role & Responsibilities ·Support 24x7 environment. ·Handle Tickets and Service requests. ·Plan and schedule Changes coordinating with different stakeholders. ·Perform Service Requests based on Standard Operating Procedures. ·Perform RCA for Major Incidents. ·Follow quality / security process defined for the engagement. ·Perform Trend analysis, identify top call drivers and work with respective teams/individual to minimize the incidents. ·Hardware troubleshooting and Vendor coordination ·Effort estimation/reviews for new projects. ·Automation of tasks using Shell scripting. Technical Skills Required ·AIX – 7.1 & 7.2 ·Patch Management: NIM ·Shell Scripting Specific Domain/Technical/Functional skills ·Should have minimum of 5+ years of hands-on experience AIX environment. ·Good experience in AIX Product engineering. ·Experience in Architecting and Solution of complex AIX Infrastructure design including Data Centre. ·Update, maintenance, and Installation of cluster systems. ·mksysb Backup and restoration. ·LPAR installation and maintenance. ·LVM, User Management and troubleshooting. ·Experience in NIM Server Installation, Configuration and Administration. ·VIOS Server Installation, Configuration and Administration. ·HMC firmware upgrade. ·HACMP Cluster Installation & configuration. ·Firmware installation, upgradation, and maintenance DR plan setup ·Patch management for complete AIX and Linux infrastructure. ·AIX Firmware upgrade, VIOs upgrade, Power cycle of server, ASMI management, Live partition mobility and HMC upgrade. ·Trend Analysis and Assisting on Capacity planning for the OS Parameters like CPU, Memory & Disk. ·Good understanding of ITIL. Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.