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We are looking for a ITAM SACM Lead – L3 Proposed Grade B3 Primary Skill (Technical Skill) ITAM Hardware Asset Management/CMDB Secondary Skill (at least one) ITIL Processes / SAM Educational Qualifications Graduate / Diploma Experience Level 72 – 120 Month (6 ys – 10 ys) Role & Responsibilities ·Responsible for the execution of the day-to-day operational activity with other team. ·Performance review of the Accounts ·Responsible for the delivery of ITAM KPI and SLA ·Responsible for successful closure of the Audit queries and maintaining the Audit trails. ·Reviewing the ITAM team on the performance metrics. ·Identifying and Highlighting the risks ·Responsible for the providing the Accurate billing data. ·Ensure that all the ARC / RRC billing is done as per the schedule. ·Interaction with the Onsite AM team, Tower leads and ADH to maintain the CMDB accuracy and process adherence. ·Active participation in the new projects in the accounts to understand the ITAM scope. ·Good exposure of CMDB tools like Remedy, Service Now, HP UCMDB. ·Weekly reconciliation of CMDB with discovery tools ·Creation of CI relations in CMDB Skills Technical Skills (Core & Top-Up) Must have ·Knowledge on the IT Asset Management Lifecycle process ·Good understanding on the CMDB ·Good understanding on Contract Management ·Understanding of the various GIS Service models / RU’s ·Responsible for driving the SLA / KPI Reports of ITAM specified in the contract. Process & Tools ·Knowledge of ITAM Lifecycle ·Good Understanding on various discovery tools and ITAM tools (SCCM, Solarwinds, CISCO, NNMI etc) ·BMC Remedy or ServiceNow or HPAM Behavioral Skill ·Excellent Communication skills in Business English – spoken and written ·Ability to mentor and develop team members to work under pressure and work independently ·Collaborative working, drive for building high performance team ·Flexibility to work in 24 x 7 environment; shift operations ·Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels ·Handle high workloads and volumes ·Detail orientation ·Proactive approach, anticipate issues and act on them before they become show-stoppers ·Interact with global customers ·Understanding of cultural aspects of people from different geographies ·Sense of urgency in closing tasks ·Ability to advise customer on critical issues; suggest new technology solutions ·Introduce new ideas to the team ·Bring best practices from other projects Nice to Have ·ITIL V3 and above ·HAM Certification ·Managing & Mentoring Teams ·Presentation Skills Have we piqued your interest? Then please contact Kerstin Pidde or Frank Giese.