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Client Delivery Manager (m/f/d) for SAP Enterprise Cloud Services (DE)
[16223]
We are currently looking for a freelance "Client Delivery Manager (m/f/d) for SAP Enterprise Cloud Services" for our client in the IT sector. Start: asap End: 30.09.2026 Capacity: Fulltime Location: Remote Tasks: ·Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP. ·Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations. ·Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). ·Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements). ·Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. ·Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives. ·Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks). ·Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams. ·Share knowledge across CDM community What do you need to bring: ·Fluency in English is mandatory with fluency in any South European language e.g. Italian, Spanish, Portuguese, Turkish language or Arabic language is an advantage. ·Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings. ·Strong customer orientation with a focus on relationship-, expectation- and de-escalation management. ·Good understanding of SAP Basis, system migration and/or functional SAP application knowledge. ·Good understanding of technical infrastructure and virtualized system landscapes. ·Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio. ·Ability to work effectively as a virtual member of a dynamic and dispersed team (remote) ·SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
- Share knowledge across CDM community
- Fluency in English is mandatory with fluency in any South European language e.g. Italian, Spanish, Portuguese, Turkish language or Arabic language is an advantage.
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
Francesca Hameister