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SAP Cloud Application Services Manager (m/w/d) - Riyadh (Saudi Arabia) (DE)
[16414]
We are currently looking for a freelance "SAP Cloud Application Services Manager (m/w/d)" for our client in the IT sector. Start: asap End: 6 months ++ Capacity: fulltime Location: Remote / Riyadh (Saudi Arabia) Time zone of support: AST (Arabia Standard Time) (UTC +3) Service time: Sun – Thu between 8:00 a.m. – 6:00 p.m. according to customer requirements Project Language: English, Arabic Tasks: ·Creation and maintenance of operation and processes from customer aiming engagement excellence ·CAS Execution Plan Creation & Maintenance ·Orchestrate unified communication with involved teams ·Managing the CAS engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding) ·Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat) ·Promote service quality excellence and one-stop shop CAS experience ·Drive engagement and alignment with other Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience ·Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge. ·Driving CAS engagement as trailblazer and up-sell products and service portfolio ·Several customers Requirements: ·Strong SAP application expertise, ideally including experience with SAP Cloud Application Services (CAS) and the broader SAP service portfolio. ·Application/Service Management experience, managing services throughout the full customer lifecycle, including transition, onboarding, operations, and offboarding. ·Strong customer and stakeholder management skills, with the ability to coordinate multiple internal and external teams and act as a central point of contact. ·Service delivery and operational excellence experience, including establishing, maintaining, and continuously improving operational processes and service quality. ·Commercial and KPI awareness, with experience monitoring and managing key business metrics such as revenue, margin, consumption, and customer satisfaction. ·Proactive consulting and business development mindset, with the ability to identify optimization and innovation opportunities, drive adoption, and recognize potential upselling opportunities.
We are currently looking for a freelance "SAP Cloud Application Services Manager (m/w/d)" for our client in the IT sector.
Start: asap
End: 6 months ++
Capacity: fulltime
Location: Remote / Riyadh (Saudi Arabia)
Time zone of support: AST (Arabia Standard Time) (UTC +3)
Service time: Sun – Thu between 8:00 a.m. – 6:00 p.m. according to customer requirements
Project Language: English, Arabic
Tasks:
- Creation and maintenance of operation and processes from customer aiming engagement excellence
- CAS Execution Plan Creation & Maintenance
- Orchestrate unified communication with involved teams
- Managing the CAS engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding)
- Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat)
- Promote service quality excellence and one-stop shop CAS experience
- Drive engagement and alignment with other Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience
- Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge.
- Driving CAS engagement as trailblazer and up-sell products and service portfolio
- Several customers
Requirements:
- Strong SAP application expertise, ideally including experience with SAP Cloud Application Services (CAS) and the broader SAP service portfolio.
- Application/Service Management experience, managing services throughout the full customer lifecycle, including transition, onboarding, operations, and offboarding.
- Strong customer and stakeholder management skills, with the ability to coordinate multiple internal and external teams and act as a central point of contact.
- Service delivery and operational excellence experience, including establishing, maintaining, and continuously improving operational processes and service quality.
- Commercial and KPI awareness, with experience monitoring and managing key business metrics such as revenue, margin, consumption, and customer satisfaction.
- Proactive consulting and business development mindset, with the ability to identify optimization and innovation opportunities, drive adoption, and recognize potential upselling opportunities.
Francesca Hameister