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Amazon Connect/Contact Center expert - 7 months+ - Fulltime - remote - ab 1. November (DE)
[9566]
We are looking for an Amazon Connect/Contact Center expert (m/f/d): Tasks/Requirements: AWS CORE SERVICES AND ARCHITECTURE: ·Extensive experience with Amazon Connect and related services such as AWS Lambda, S3, DynamoDB, API Gateway SPECIAL SKILLS FOR AMAZON CONNECT: ·Phone numbers, complaint process, and porting ·Routing logic and setup, skill management ·Flows: Flow development and modularization (Lambda, customer profiles, external APIs) ·Channels: Voice, chat & messaging, email ·Agent applications: Customization of CCP & agent workspace, integration into CRM ·Customer profiles: Integration of customer data, integration into flow and agent workspace ·Amazon Lex: Design of Lex voice and chat bots, integration into Connect flow AUTOMATION & SCRIPTING / DEVELOPMENT: ·Automation of routine tasks (routing updates, user provisioning) Framework conditions: ·Start: November 1, 2025 ·Duration: 7 months+ ·Workload: Full-time ·Location: Remote ·Language: English (German and Dutch are an advantage)
- Extensive experience with Amazon Connect and related services such as AWS Lambda, S3, DynamoDB, API Gateway
- Phone numbers, complaint process, and porting
- Routing logic and setup, skill management
- Flows: Flow development and modularization (Lambda, customer profiles, external APIs)
- Channels: Voice, chat & messaging, email
- Agent applications: Customization of CCP & agent workspace, integration into CRM
- Customer profiles: Integration of customer data, integration into flow and agent workspace
- Amazon Lex: Design of Lex voice and chat bots, integration into Connect flow
- Automation of routine tasks (routing updates, user provisioning)
- Start: November 1, 2025
- Duration: 7 months+
- Workload: Full-time
- Location: Remote
- Language: English (German and Dutch are an advantage)
Joella Landoulsi